Data Solutions Insights

In the digital age, banks are looking for ways to remain relevant and distinctive. Experts believe that banks who maintain high levels of customer satisfaction will eventually conquer market share. This means that it is crucial for financial institutions to deeply understand and fully fulfil the needs of increasingly digital customers, at every... read more

By Andrew Fitzgerald, sales director for Western Europe and Sub-Saharan Africa, Cohesity A short history of modern business IT might report that the Noughties were all about taking baby steps in cloud applications such as Salesforce, Google Apps, Taleo, Ariba and NetSuite. The 2010s saw clouds proliferate as pioneers took a... read more

However, the investment management sector heavily relies on customer preferences as well as on the ability of the sector to adjust to industry standards, so technology evolution is usually the least of the wealth management firm’s concerns, or isn’t it? How has technology reshaped the industry in the past decade? Back in 2010 many... read more

Quant funds have had a hectic month. Many notable quants – Millennium, DE Shaw, Two Sigma – suffered losses at the end of March, leading some commentators to question if another “quant quake” like that seen in 2007 could be on the horizon. Things have been looking slightly brighter for quants over the past two weeks,... read more

The financial services sector is a pioneer of digitalisation. With online banking constantly evolving, the industry and its disruptors continue to spearhead customer experience (CX) innovation and shake up the status quo. As digital offerings from FS organisations become increasingly sophisticated, however, user demands have risen rapidly.... read more

As the pandemic continues to radically change our lives, customer services and contact centres are a critical resource that provide support and guidance to concerned people. Financial services organisations are experiencing major additional customer service workload, driven by customer requests for financial assistance, on top of business-as-usual... read more

Arbitration, a means of resolving disputed cases through a third-party mediator, offers an attractive alternative to solving complex claims through the courts. When paired with automation, it has the potential to deliver cost and time efficiencies across claim operations, which are experiencing pressure in three key areas: Costly court cases... read more

The clock is ticking on the European Union (EU)’s Shareholder Rights Directive II (SRD II), which comes into force on 3 September 2020. It’s part of a cross-sector industry initiative to improve the existing set of standards on corporate actions and general meetings for listed equities, whilst addressing other issues for which the... read more

Dear reader, As the coronavirus pandemic spreads, we continue to hear and read unsettling stories from around the globe. At bobsguide, we recognise that the need for articulate, up to date and informative reporting is going to be crucial, as businesses restructure and economies readjust. Over the coming days and months our content delivery... read more