Alpine Bank Chooses Avoka to Offer Customers Outstanding Digital Experiences when Opening New Accounts

11 April 2018

Avoka, the leader in digital customer journeys in banking, today announced that Alpine Bank has chosen Avoka Transact as their platform to build a customized account-opening experience, taking a digital leap forward to exceed customer expectations delivered across the bank’s mobile channel.

Alpine Bank is accelerating its digital transformation to extend the bank’s reach beyond nearly 40 branch locations in better serving all surrounding Colorado residents via new digital means. Alpine Bank chose Avoka Transact as the platform on which to build their account-opening and onboarding applications to increase business agility, improve their customers’ experience, and leverage pre-integrated FinTech technology. This enables them to offer best in class services such as fraud detection, ID verification and digital signatures.

“Alpine Bank is committed to giving Coloradans financial solutions to fit individual needs and lifestyles. We chose Avoka because we believe they will help us best serve our current customers, and the new customers we will now be able to reach beyond our current branch network,” said Andrew Karow, Alpine’s chief digital officer. “We are building a customized account-opening experience that is customer-centric, which is how we approach all of our customer relationships. One of the reasons we chose Avoka is because we did not want the limitations of an off-the-shelf system that would limit our ability to fully serve customer needs and expectations,” Karow added.

Avoka Transact is a digital transformation platform, purpose-built for banking customer journeys--including account opening, loan applications and business onboarding. Transact will integrate with Alpine Bank’s core banking platforms, including Jack Henry Silverlake System, Synergy and Netteller. The result will be a completely digital account-opening experience for Alpine customers, including ID verification, funding and immediate establishment of the account. In addition to offering a 100% digital experience, the omnichannel solution will support customer journeys such as starting an application in the convenience of home and completing it in a branch if assistance is needed.

“As a leading Colorado software company, Avoka could not be more proud to now be working alongside Alpine, a leading, customer-centered Colorado bank. Alpine Bank is approaching their growth in the most innovative way possible - using proven technology to build a competitive advantage,” said David Gaydon, General Manager, Avoka North America. “Alpine’s expansion plan to serve all Colorado residents across the Western Slope and Front Range alike increases their footprint in the most efficient way possible. Coloradans will be able to open accounts on their mobile phones with a regional bank that puts Colorado first.”

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