Avoka, the leader in digital customer acquisition for financial services companies, and eSignLive, the e-signature choice for business, today announced a partnership that enables financial services firms to keep the customer acquisition process completely digital using Avoka Transact and eSignLive.
The agreement builds on Avoka’s commitment to transform how financial institutions engage with customers by enabling digital account opening, onboarding and loan applications. The integration of eSignLive and Avoka Transact empowers customers to complete the application process from within a single solution, on any device. Banks and insurance carriers can deliver faster time to approval for applications and reduce error rates on forms, thanks to workflow rules and integrated e-signatures.
According to Forrester Research in the September 2015 report, Vendor Landscape: Financial Services Client On-Boarding Solutions, “Financial services firms face a challenging landscape of increased regulation, higher client expectations, greater specialization, and the commoditization of core services. Responding quickly to meet these changing market dynamics will become even more important for financial services firms…These trends put pressure on the client on-boarding process, particularly for high-value client relationships.”
“Avoka’s goal is to help banks, wealth managers and insurance carriers digitally transform their businesses, making it easier for customers to engage with them and increasing customer satisfaction. A point of friction in this process has been keeping the process electronic, without falling to paper to collect a signature,” said Philip Copeland, CEO, Avoka. “Together, Avoka and eSignLive are eliminating these issues, and creating an end-to-end digital customer acquisition experience.”
“eSignLive and Avoka help organizations in regulated markets improve the customer experience while ensuring the highest level of compliance, and delivery of that service anywhere, anytime, on any device,” said eSignLive President, Tommy Petrogiannis.
Avoka Transact enables financial services organizations worldwide to transform how they engage with customers by creating a frictionless omni-channel customer engagement experience across smartphone, tablet, desktop and in branch.