New chief technology officer Edward Gahan commits the company to a defined roadmap of innovation to deliver further growth
To consolidate its FY 2015 gains, VoiceSage, the customer communications services leader, has appointed technology leader Edward Gahan as Chief Technology Officer.
Gahan brings 20-plus years of technology, programming and operational management experience to the role, stepping up from the deputy CTO role for the opportunity.
An accomplished senior programmer with a wide range of experience delivering mission-critical business solutions in the IT, Financial and FMCG sectors, including for IBM, Microsoft, Citigroup, AIB, BOI, Ulster Bank and Irish Life, Gahan has been with VoiceSage since February 2005.
Gahan has led the development of the company’s flagship VoiceSage Messaging solution, driving work on the core data import system, scheduling mechanisms, Text to Speech generation and Reporting functionality.
As CTO, reporting direct to the board, Gahan is now responsible for spearheading all of the company’s technology development initiatives.
"The potential for VoiceSage technology is immense,” he notes. “I look forward to evolving our platform in line with customer demand for even more VoiceSage innovation and consistent, premier quality.”
Transforming Customer Processes
Commenting on Gahan’s promotion, James J Kett, Chief Executive Officer of the company adds, “Edward’s considerable experience and solid track record in developing the VoiceSage product and roadmap sets us in an ideal position for a transformational 12 months.
“I am impressed with his suggestions to capitalise on the opportunities we have for using our customer communications stack to help transform our customers’ credit collections, delivery and appointments processes.”