Misys, the leading financial software company, has received the 2016 Excellence Award for Transformational Client Engagement at the Global Summit on Customer Engagement. The award, organised by the Center for Customer Engagement, recognises industry excellence in the field of client advocacy, engagement and experience.
Misys was selected in recognition of a number of its leading client-focused strategic transformation programmes including client journey-mapping, strategic account planning, and its client engagement model, Misys Connect. This model was launched in 2014 and comprises 10 value-added complimentary programmes designed to help Misys customers drive competitive advantage and maximise the return on their technology investments.
Misys has already connected over 1,000 clients to at least one of its programmes, and has numerous examples from around the world of Misys Connect leading to increased levels of customer satisfaction and revenue growth.
Martin Häring, Misys Chief Marketing Officer, said: “We’re very proud to have been recognised for our leadership in the field of client centricity. In the world of finance, relentless client engagement and customer orientation is key to long term success – we want to create customers for life.”
“When it comes to client engagement, Misys has quickly become a global leader and innovator,” adds Bill Lee, founder of the Center for Customer Engagement. “The company has rapidly and successfully scaled its integrated client engagement programme and driven significant improvements in both satisfaction and advocacy as a result.”