Ease of use for business users and easy integration are key capabilities
As SouthData expanded its services to include billing statements, letters, newsletters and other customized documents for a variety of industries including healthcare, utilities, local government and collections, it needed a CCM solution to support its expanding product line, easily integrate into existing proprietary workflows and make it easy for business users—particularly customer service personnel—to handle day-to-day requirements.
The flexibility of GMC Inspire has helped SouthData modify workflows to gain high levels of efficiency, smoothly integrating with its proprietary systems and reducing the number of templates. GMC Inspire very closely matches the design and quality SouthData builds into its solutions it designs in-house.
“We knew developing an in-house CCM solution as robust as GMC Inspire was not possible,” said Richard Gasser, vice president of software development for SouthData. “Along with reducing our development cost, we have found GMC Inspire to be the perfect match for our advanced proprietary workflows and a contributor to our mission as a company to always provide innovative technology, superior customer service and cutting-edge products to our clients. GMC Inspire’s end-to-end automation made it easy for us to connect the dots between all our processes.”
SouthData reports GMC Inspire’s capabilities result in quicker turnaround times and an improved customer experience.
“In fast-paced environments like SouthData’s, it is critical to have technology that meets the changing demands of customers while offering the flexible integration that drives internal efficiencies,” said Richard Lloyd, vice president, service providers, GMC Software. “We are proud to count SouthData among our most innovative clients as they benefit from the robust capabilities of GMC Inspire.”
GMC Software helps companies communicate with their customers and employees. GMC Software empowers organizations to create stronger engagements with timely and relevant communications. A Neopost Digital Company, GMC Software provides the means for business users to develop contextual, highly individualized communications across all channels that span the entire customer journey. A leader in customer communications, GMC Software supports thousands of clients and partners in banking, insurance, healthcare and service providers around the world.