Infosys Finacle named a Leader among Omnichannel Banking Solutions

Bangalore, India - 18 September 2015

Infosys Finacle, part of EdgeVerve Systems, a product subsidiary of Infosys (NYSE: INFY), today announced that it has been named a leader by Forrester Research, Inc. in ‘The Forrester Wave™: Omnichannel Banking Solutions, Q3 2015’ report. The solution was recognized as a leader from amongst six top omnichannel banking platforms, which were evaluated on a comprehensive set of 41 criteria focusing on strategy, current offering, and market presence.

According to the research report, "To assess the state of the omnichannel banking market and how the vendors and their solutions stack up against each other, Forrester evaluated the strengths and weaknesses of the top omnichannel banking solution vendors."

Based on this assessment, Infosys Finacle was named a leader in omnichannel banking. Infosys Finacle also achieved the highest score amongst all six vendors on the strategy and market presence criteria.


  • Infosys Finacle emerged as the highest scorer in the evaluation of ‘Strategy’, with a score of 4.54 out of 5
  • With a score of 3.8, Infosys Finacle is also the top scorer for the ‘Market Presence’ criterion
  • Infosys Finacle received the highest score among all vendors for ‘Service, Support, and Delivery’
  • Infosys is among the only two vendors in the Leaders’ position

Michael Reh, Executive Vice President and CEO (designate), Infosys: "Rapid digitization and escalating customer expectations have made omnichannel banking a strategic focus area for banks globally. Over the years, we have consistently invested in building a robust omnichannel banking solution that helps banks serve customers seamlessly across channels. Our solution helps banks deliver an engaging banking experience to its retail, corporate and SME customers, across devices of their choice. We feel this recognition further reinforces Finacle’s leading position among the banking platforms globally."

Referring to Infosys, Jost Hoppermann, Vice President and Principal Analyst, Forrester writes in the report, "Infosys combines various elements of its portfolio into a leading solution. The solution offers comprehensive business capabilities without gaps. It supports a high number of channels, different types of mobile channels, gamification, and mobile wallets. Social channels see particularly sophisticated support. The omnichannel banking solution leverages solid product architecture to provide a basis for flexible CX. Product strategy is well defined without any true gaps."

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