CGI partners with Estonian agencies to develop innovative emergency response system

Tallinn - 6 January 2015

CGI (NYSE: GIB) (TSX: GIB.A) in collaboration with the IT and Development Center of the Estonian Ministry of the Interior, the Estonian Emergency Response Center, the Estonian Rescue Board and the Estonian Health Board has developed and implemented an innovative emergency response system designed to dramatically speed up response times and save lives.

At the heart of the system is a user-friendly digital map, located both in the control rooms of the Estonian Emergency Response Center and also within rescue vehicles and ambulances. Real time data is fed in from multiple mobile devices, and the system recommends the most appropriate resources to respond to the emergency.  The map displays the scene of the incident, the fastest route there and the real time location of available resources.

With this new system, the government and citizens of Estonia expect to realize the following benefits:

  • Faster identification of emergency scenes

  • Faster and more efficient deployment of emergency resources

  • More accurate emergency information

  • Faster exchange of emergency information among first responders

  • Faster arrival at the scene of an emergency

  • Accurate geographical overview of emergency scene and assigned first responders

“This was a technologically challenging project involving the use of multiple interfaces and data layers,” said Vallo Pensa, service manager for IT and Development Center of the Estonian Ministry of the Interior. “CGI provided much needed expertise during the requirements analysis and development stages and also suggested innovative solutions for building the system.”

“The biggest challenge was mapping exact needs, beginning with the analysis of rescue work operations to the training of rescue personnel on how to use the new system,” noted Avo Kask, who leads CGI’s operations in Estonia. “This was definitely a unique experience for our developers, and we are very pleased with the results. The new system will not only improve emergency response operations, but truly save lives.”

In 2014, the new system received the Logistics Deed of the Year award from the Estonian business newspaperÄripäev—an annual award that recognizes innovation in logistics management.

The system was developed within the framework of the Estonian-Swiss cooperation program.

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