Vocalcom Cloud Contact Center Software Receives Internet Telephony TMC Labs Innovation Award

Paris - 4 August 2015

Vocalcom, a leading global provider of contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named Vocalcom cloud contact center software as a 2015 INTERNET TELEPHONY TMC Labs Innovation Award winner.

The INTERNET TELEPHONY TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The awards are bestowed to those companies demonstrating ground-breaking contributions to the industry.

“The INTERNET TELEPHONY TMC Labs vision for a lean enterprise aligns perfectly with the Vocalcom cause of simplifying and personalizing customer service for better experiences,” said Anthony Dinis, Founder and CEO, Vocalcom. “Vocalcom cloud contact center has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and–most importantly–enables call center agents to deliver excellent customer service. Our solutions are PCI-compliant and offer advanced call recording and analytics to increase customer satisfaction. We’re honored that TMC has recognized these capabilities.”

Vocalcom cloud contact center and sales acceleration software are cloud customer contact solutions from Vocalcom that empower customer service and sales professionals to grow sales faster and deliver a personalized and unique customer service experience, regardless of the channel. Vocalcom makes it possible without hardware, coding or downloads.

The solutions integrate with leading CRM applications, such as Salesforce, Ms Dynamics, and Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide superior service. Vocalcom cloud customer contact solutions offer end to end capabilities which make it a highly attractive model for organisations looking to migrate from on-premise capital intensive solutions.

"Congratulations to Vocalcom for being awarded a 2015 INTERNET TELEPHONY TMC Labs Innovation. Vocalcom cloud contact center software has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience, and sales grow" stated Rich Tehrani, CEO, TMC. "I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications," Tehrani added.

The 2015 TMC Labs Innovation Award winners will be highlighted in the July/August issue of INTERNET TELEPHONY magazine.

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