Advent Software, Inc. (NASDAQ: ADVS), a leading provider of software and services for the global investment management industry, announced today that Advent Direct® Community has surpassed 12,000 registered users worldwide since its launch just 12 months ago. The Advent Direct® Community online client experience delivers more direct engagement with Advent and unlocks the power of Advent’s valuable ecosystem of clients, partners, employees, and experts. Since its launch, this fast-growing base of active members has established it as a leading platform for collaboration with peers, industry solutions providers, and Advent team members.
“We view our clients as partners and are constantly striving to improve the pathways of communication and collaboration,” said Pete Hess, Chief Executive Officer, Advent Software. “Not only have our clients seen significant benefits through engagement among the Advent Direct® Community user base, but we as a company have also benefited from listening to their input. A number of the constructive ideas shared via the community have been and will be incorporated into new releases for our solutions.”
Advent Direct® Community provides a unique, interactive forum for Advent clients and partners across the investment management industry to connect, share information, and learn best practices. User engagement has been consistently strong from the start, and clients have initiated over 1,000 posts that have led to more than 3,000 responses from fellow community users in just the first year.
“Advent Direct® Community has allowed us to share best practices with other Advent clients and gather valuable insights about workflows and systems that we’re considering,” said Bob Stiess, Business Systems Manager, Wasmer, Schroeder & Company. “We can also now connect directly with Advent employees and other companies in Advent’s network in a more informal and ongoing basis, getting answers to questions directly from multiple experts. With the Idea Exchange in Community, we find it incredibly valuable to be able to influence the product roadmap while also learning what will be added or fixed in upcoming product releases.”
Advent proactively encourages clients to contribute suggestions for its product roadmaps through the product-specific Idea Exchanges, where users can share their own ideas as well as comment and vote on their peers’ ideas. Advent has published product roadmaps for all of its core products, enabling users to see which features are planned for upcoming releases. Available since launch, the Advent Portfolio Exchange® (APX) Idea Exchange resulted in the delivery of four enhancements for the 14.1 version of APX, six more in the latest version of APX (14.2), and two additional ideas in the pipeline. Idea Exchanges have also been launched for Axys®, Geneva®, Moxy®, and Advent Rules Manager® users. This new level of timely, transparent access to information allows clients to more effectively plan for future upgrades as well as provide users with the ability to comment on and impact the future direction of Advent products.
“We have leveraged the technology of Advent Direct® to help connect people across the entire Advent ecosystem so that our clients can realize greater value from their Advent solution set,” said Anthony Sperling, Executive Vice President, Global Client Experience, Advent Software. “We’ve been thrilled with positive feedback from the Advent Direct® Community user base and anticipate that the platform will continue to be a valuable tool for both Advent and our clients.”