Northern Ireland Electricity (NIE) is to exercise the option to extend its current contract with Capita Managed IT Solutions for a further three years to 2017.
Capita has provided a wide variety of technology services to NIE, the electricity network company, since 2009, including service desk, network management, telecoms, hosting, business continuity planning and disaster recovery services. Capita’s application services team also provides development and support for more than 50 applications across the business.
The extension of this contract ensures continuity of service and supports NIE’s ability to provide services to NIE staff and customers.
NIE owns and manages Northern Ireland’s electricity transmission and distribution networks, transporting electricity to over 840,000 customers and employing around 1,200 employees.
Ed Brown, managing director of Capita Managed IT Solutions, said: “The decision by NIE to extend their contract with Capita which includes such a wide range of services – many of them business critical – is a demonstration of the excellent quality and value for money that we offer as a long-term partner.”
He added: “Our relationship with NIE has seen us work together to deliver a number of crucial projects, including the implementation of a new registration and billing system as part of the Electricity Market Opening in Northern Ireland. I’m very proud of the work we’ve done together and I look forward to continuing our productive partnership."
"The services provided by Capita are extremely important to NIE, as they underpin our key business processes including many of our customer facing operations. Our decision to extend the contract was taken in light of the high quality of service which has been consistently provided since 2009, the flexibility demonstrated by Capita during the relationship and the competitive price achieved."