FusionExperience Implements Sales and Services Cloud for Truphone to Support Growth

London - 28 May 2014

FusionExperience uses extensive knowledge and expertise to help Truphone revolutionise sales processes, improve results and increase efficiency

FusionExperience, the business and data solutions company, has today announced that it has assisted global mobile network provider Truphone, with the transformation of its sales process. Working with FusionExperience, Truphone has implemented Salesforce Sales, Service and Marketing Cloud to combine multiple siloed systems into a single, seamless system that provides a whole lifecycle view of subscribers and clients.

The new platform has been designed to provide Truphone with a client support system that generates a holistic view of customers.  This is designed so that the company can simplify the sales process, automate administration tasks and address future demand.

The solution includes the following features:

  • Order and subscriber processing
  • Automatic creation of all account, subscriber and billing in backend systems
  • Support for sales, upgrades and cancellations
  • Support for large client orders delivered in tranches
  • Extensive reporting on key performance indicators to provide executive Management Information on the performance of every stage of the sales process

Colin Windsor, Chief Operations Officer at Truphone comments on the roll-out: “Truphone could not exist without the Salesforce platform. It enables us to deliver world class service, support and provisioning of mobile network services in real time right across the world. Fusion experience has brought practical hands-on development expertise to ensure the platform meets our needs.  We can track customers, set up users and manage customer issues in one holistic system that’s intuitive for all our representatives around the world to use.

Steve Edkins, CEO of FusionExperience, reflects on the engagement: “The deployment of the Salesforce Sales, Services and Marketing Cloud at Truphone will ensure that the company remains a unique and dynamic business. Truphone engaged FusionExperience to help implement a scalable cloud-based platform so that they could streamline sales processes and automate administration tasks. Moving forwards, the solution will support the company as it plans to role out services to new countries throughout the world to an aggressive timescale.”

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