Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has signed West Interactive (a subsidiary of West Corp.) as an Elite Partner.
The partnership agreement enables West to provide sales, service and support nationwide for the entire suite of Interactive Intelligence communications solutions. The Interactive Intelligence solutions, which can be deployed in the cloud or on-premises, offer contact center, unified communications, and business process automation functionality to organizations of all sizes.
West delivers cloud-based customer experience solutions that connect brands to their customers. Services range from contact center infrastructure and network management, to application development, multichannel routing, IVR/speech automation, and mobility. West excels in handling complex integrations with high customization to assist clients through the evolution of their infrastructure.
As an Elite Partner, West will obtain Interactive Intelligence’s most extensive sales, technical and support certifications.
“West brings special expertise in the areas of speech solutions, systems integration, and network management,” said Paul Weber, chief business officer for Interactive Intelligence. “As an Elite Partner, West will also bring the deepest knowledge of our solutions, thus assuring joint customers will get the highest return on their investment.”
“Our partnership with Interactive Intelligence will help us expand our offering of innovative customer experience solutions and increase our footprint in the market,” said Skip Hanson, president of West Interactive Services. “We’re excited to offer Interactive Intelligence’s all-in-one communications software suite in conjunction with our sophisticated IVR, and voice and non-voice solutions, including proactive notifications.”