Actuate Launches New Generation of BIRT Content Services to Streamline End-to-End Accessible Customer Communications Management (CCM)

San Mateo, CA - 6 February 2014

Actuate’s scalable CCM solution saves time and improves customers’ brand experience by allowing users to deliver truly personalized communications and insights to their customers, partners and employees 

Actuate Corporation (NASDAQ:BIRT), “The BIRT Company™” and the leader in personalized analytics and insights, today announced the launch of a new generation of Actuate’s Customer Communications Management (CCM) solution, now integrated with the recently launched BIRT iHub™ 3 deployment platform. The new BIRT Content Services™ 5.0™ is a holistic solution for CCM that enables end-to-end management of high volume customer communications. The BIRT Content Services solution enables banks and financial firms, telecommunications companies, government agencies and healthcare companies to easily transform, process, personalize, archive and deliver accessible customer communications across multiple channels. Additionally, Actuate announced earlier this week the acquisition of legodo ag, a German software firm that big-brand customers use to tap and utilize data embedded in ERP and CRM applications.

With BIRT Content Services 5.0, organizations are able to aggregate, analyze and segment customer data, and create high volume, targeted, customer communications while easily conforming to regulatory archival requirements. Users can deliver communications to customers via their preferred channels, including email, web, print, and online on virtually any mobile or touch device.

All Actuate products are now integrated into the BIRT iHub 3 deployment platform, which delivers to any Actuate customer a common user experience (UX) and seamless interoperability with other products including BIRT Analytics™ for predictive analytics self-service, and BIRT developer software. Actuate’s roadmap includes plans to also integrate legodo products into BIRT iHub.

Newly supported products

BIRT Content Services 5.0 includes new JVM support for IBM Java 1.7 and Oracle Java 1.7; new OS support for AIX 6.1, 7.1, SLES 11 SP2, z/OS 1.13; and new DB support for IBM DB2 10 and Postgres. Also included is new application server support for JBOSS 6, Oracle Weblogic 12c, IBM WebSphere 8, 8.5 and Apache Tomcat 7; as well as new ECM systems support for IBM Content Manager OnDemand 8.5, 9, FileNet P8 5.2, and FileNet Image Services 4.2.

New features and benefits

  • Enhanced Accessible PDF Generation includes lists and table of contents,
  • New image parser that supports additional image formats (JPG, BMP, GIF, PNG, TIFF) and with PDF to TIFF and font mapping enhancements,
  • Added operational reports to monitor and report on Repository performance and status,
  • Enhanced look and feel of the Repository Administration Console and the Repository Console,
  • Improved searching across multiple applications within the Repository Console, and
  • Many more features for more efficient and effective Customer Communications Management.

BIRT Content Services 5.0 is available for purchase. 

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