NewVoiceMedia, the leading cloud contact centre vendor, has helped alternative finance company Platform Black win the ‘innovation in supporting business or enterprise’ award at the Financial World Innovation Awards 2014.
Platform Black has transformed its sales operation with NewVoiceMedia’s true cloud contact centre technology. The business deployed ContactWorld for Sales and Marketing, with Salesforce integration, to drive sales effectiveness and has traded over £80m in less than two years.
Jonathan Gale, CEO of NewVoiceMedia, commented, "The Financial World Innovation Awards recognise initiatives demonstrating progress, vision and creativity in the financial services industry, so we’re incredibly pleased that Platform Black has been rewarded for its fantastic results. ContactWorld for Sales and Marketing is helping further strengthen the company’s leading position in the market, as Platform Black, its customers and prospects, have significantly benefited from the solution, and we’re delighted that this has been formally recognised by the judges”.
Lucinda Anderson, Marketing Manager at Platform Black, said, "In less than two years, we’ve created a new financial services product and traded over £80m, which is an incredible achievement for Platform Black. ContactWorld has transformed our sales business – offering us complete visibility of all customer interactions and enabling us to communicate in a way that’s appropriate to each customer or prospect. We’re honoured to have been recognised for our hard work with such a prestigious award”.
Commending the winners at the Financial World Innovation Awards, Martin Day, Vice Principal at ifs University College said, “Once again the Financial World Innovation Awards showcased the very best of the financial services industry and our congratulations go to Platform Black for its success in the Innovation in Supporting Business or Enterprise category. This triumph marks a great achievement for the organisation and its staff who have invested so much energy and expertise into making the project a success”.
“This year saw a diverse variety of innovative projects and enterprises, across almost every sector of the financial services industry. These ranged from exciting new start-ups and microfinance initiatives in developing economies to large-scale corporate projects among global businesses. This diversity shows that no matter the size of the organisation, or the market they operate in, innovation is the driving force within our industry. Our congratulations go to all of the winners and finalists, who can be justifiably proud of their achievements”.
The Financial World Innovation Awards, which were held in London on the 27th November, are a key event in the financial services calendar and attract extremely high quality nominations from across the spectrum of organisations providing today’s financial services.
Platform Black was founded in 2012 and specialises in Invoice Trading and Supply Chain Finance. A key player in the fast-emerging alternative finance marketplace, the company offers solutions for businesses with turnovers ranging from £500k to over £1bn.