Bank of Queensland (BOQ) uses cash handling technology from Glory as part of its branch transformation

Brisbane, QLD - 2 December 2014

When BOQ wanted to create a truly consumer focused banking experience, they turned to Glory, the global experts in cash management and business optimisation. To achieve their new design vision, BOQ needed to adopt a range of new and innovative technology to allow it to automate and optimise the efficiency of as many branch processes as possible; including cash handling at the teller position.

BOQ branches had previously used security glass at teller windows, which limited the possibilities of more innovative branch designs. However, in adopting the Vertera 6G from Glory, BOQ was able to secure cash while opening up valuable floor space in its branches.

The Vertera 6G teller cash recycler from Glory delivers a simple, flexible, comprehensive and integrated solution that addresses the real needs of customers and staff. Offering a unique combination of powerful features to transform customer relationships and drive profitable branch operations, the Vertera 6G represents a significant evolution in teller automation technology.

Robbie Morris, Senior Manager of Corporate Transformation, Bank of Queensland, comments, “The Vertera 6G from Glory was central to our branch redesign. Without it, we could not have realised our strategy of closer customer engagement and increasing brand awareness. We have had a constant stream of people stopping to appraise the new branch design. New customers are being drawn in by the design and then the staff win them over. Customers love being a part of their transaction now, rather than waiting on the other side of a barrier.”

Andrew Hill, BOQ’s Account Manager at Glory, comments, “Working with BOQ to realise its branch transformation was a fantastic example of collaboration. Glory’s experience, expertise and complete support provision delivered a comprehensive solution to address the most pressing demands of their modern bank branches. BOQ had very clear vision of what they wanted to achieve and we are delighted to have been given the opportunity to help them achieve this.”

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