Hiscox, the specialist global insurer, has renewed its outsourcing contract with Capita Insurance Services. The new, 3 year contract, building on its existing partnership and is effective immediately. The contract will be managed from Capita’s Sittingbourne office and overseen by John Barker, head of operations.
Capita Insurance Services will continue to provide Hiscox with outsourced services for renewals and mid-term adjustments for its high net worth households and professional indemnity insurance policies, along with data processing, managing premium collection and all associated credit control functions. The team in Sittingbourne will also continue to provide administrative support to claims handlers and bordereaux processing for brokers with delegated authority.
Alan Millard, Chief Operating Officer of Hiscox UK, commented: “I am pleased that we are continuing our service arrangement and relationship with Capita. They have developed a deep understanding of our business and provide us with a consistently high level of service which is vital in providing both our brokers and customers with superb service. They are aligned with our thinking that our services need to continually evolve and improve to meet our broker and customer needs.”
Karen Clements, chief executive, insurance and regulatory services division commented: “Our team in Sittingbourne provides an outstanding service and it is testament to the strong and longstanding relationship we have with Hiscox that they have chosen to extend for a significant period of time. This will provide the platform to further strengthen the partnership and service delivery to Hiscox.”