2014 EMEA outsourcing market Off to flying start

London - 15 April 2014

Mega relationship awards drive EMEA’s best first-quarter performance since 2010

Information Services Group (ISG) (NASDAQ:III), a leading technology insights, market intelligence and advisory services company, today announced that outsourcing activity in the Europe, Middle East & Africa (EMEA) region is off to its best start to the year since 2010, with both contract value and counts up by double digits.

The Q1 2014 EMEA ISG Outsourcing Index, which measures commercial outsourcing contracts with an annual contract value (ACV) of €4 million or more, found that ACV across EMEA totaled €2.4 billion, up 10 percent compared with the previous quarter and 29 percent year-on-year.  Growth was largely supported by five mega relationships – contracts valued at more than €80 million – signed in the region this quarter, including contracts in the U.K., France and the Nordics, a marked increase from two such deals in each of the first and fourth quarters of 2013.

The 165 contracts awarded in the region in the first quarter represented a 21 percent rise year-on-year. With more than 50 percent of all global outsourcing activity concentrated in EMEA, both by ACV and contract counts, the region continues to dominate outsourcing activity in the global market.

The majority of contracts awarded in EMEA were new scope, accounting for 76 percent of all contract value in the region, an increase of 48 percent year-on-year and the highest quarterly value in four years. Conversely, restructuring values declined by one third both quarter-on-quarter and year-on-year.

The IT Outsourcing market (ITO) continued to dominate the EMEA market. The €2 billion of ITO ACV awarded in the first quarter was up 18 percent quarter-on-quarter, and accounted for a full 85 percent of the overall EMEA market. The 127 ITO contracts signed during this period was the region’s highest number ever recorded in a single quarter.

By contrast, the Business Process Outsourcing (BPO) market declined for the third successive quarter, with modest values recorded in ACV (€370 million) and contract counts (38).

John Keppel, partner and president, ISG North Europe, said: “The EMEA market has had a strong start in 2014. Activity levels in the region remain high and the return of mega-relationship awards in the quarter boosted the market values. Although these larger contracts have a strong role to play in the market, the smaller deal size brackets will continue to grow more sharply as enterprises opt for greater flexibility and more specialized services from a greater number of providers. Multi-sourcing, increasing competition among providers and lower technology costs will continue to be the factors that drive the market for the foreseeable future.”

The United Kingdom continued its strong showing, with ACV of just over €1 billion awarded, a quarter-on-quarter increase of 33 percent and up 66 percent year-on-year. The 59 contracts recorded was the highest number of contract awards in a quarter over the last three years.

Germany saw a slight dip in contract values for the quarter, with around €330 million in ACV recorded, down slightly quarter-on-quarter and year-on-year. However, contract counts increased by 21 percent quarter-on-quarter and rose 52 percent compared with the weaker-than-usual first quarter of 2013.

France, driven by mega-relationship awards, experienced an impressive jump in market values for the quarter. The €630 million in ACV awarded placed France as the second biggest market in EMEA this quarter. France saw a growth of almost 300 percent quarter-on-quarter as it marked its best first quarter ever by both contract value and number of awards.

“The year is off to strong start, supported by the re-appearance of mega-relationships and a strong increase in new-scope ITO awards,” said Keppel.  “That bodes well for the market, both in EMEA and globally.  We expect to see global ACV growth of at least 15 percent in the first half of 2014 and high single-digit growth for the full year.” 


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