Connected World Services will manage their services portfolio to control costs, and improve quality and delivery
Planview®, the leader in enterprise-wide portfolio and resource management, today announced that Connected World Services, a division of Carphone Warehouse, the UK-headquartered mobile phone retailer, is to use Planview Enterprise Service Portfolio Management to help with the support provision that underpins its managed services offering.
The initiative, supported by Service Portfolio Management, is designed to help maximise business efficiencies within Connected World Services giving greater accountability, more accurate reporting, and efficiencies for support services, including accounting, reporting, and IT. The visibility gained with the Planview solution will help ensure that budgets and costs are competitive and being correctly managed. Using Service Portfolio Management will allow the company to manage its outsourced support services for consistency of delivery.
“Previously, it has been very difficult to effectively manage the way services have been provided across the business, and to ensure that maximum value and results were being delivered,” said Nick Boxall, services portfolio manager at Carphone Warehouse. “Given the success with Planview Enterprise for project management and PPM at Carphone Warehouse, it was a natural choice to extend the solution into helping with the management of our internal and external business services.”
Using Planview’s solution for Service Portfolio Management will also allow the company to offer services externally to partners and other businesses if needed, further extending its business model in the market.
“Many businesses have gained significant benefits from using our PPM solutions for internal project, product, and budget management,” said Julian Brackley, general manager, Northern Europe Region, at Planview. “Our Service Portfolio Management solution will help Connected World Services achieve their business goals and manage a broader set of services and departments within the enterprise, and as well as external services and service providers.”
Planview Enterprise Service Portfolio Management links services with related assets, labour, and applications to reveal the true cost of delivering services to the business. With this information, customers can determine the value of services, identify and eliminate inefficiencies, accurately invoice business units, and gain control of IT spending. Customers identify hidden value through reducing maintenance costs and delivering business services more efficiently.