NCR Corporation has signed a five-year technology services agreement with China Resources Bank of Zhuhai.
It will provide hardware maintenance services for more than 200 units of NCR-branded ATMs installed at the bank to improve availability and boost customer satisfaction.
Jimmy Zheng, general manager for NCR Services in Greater China,said: "We expect more banks will shift to original ATM hardware vendors for service maintenance and NCR is well positioned to help banks driving higher ATM availability."
China Resources Bank of Zhuhai currently has four branches located in Zhuhai, Shenzhen, Zhongshan and Foshan, under which there are 50 sub-branches. It owns more than 200 units of NCR-branded ATMs and plans to add to more than 500 units within the year.
After signing the new agreement, the NCR Services team tailored a detailed maintenance service plan for every branch of the bank according to their specific requirements for their ATM networks.
By Tony Aynsley