introduces 30-day free trial for ONE Correspond for Salesforce

London and New York - 10 September 2013, a leader in enterprise solutions for customer experience and customer engagement, today introduces a 30-day free trial of its ONE Correspond for Salesforce solution.

Now available from the Salesforce AppExchange, the trial gives Salesforce users the opportunity to leverage a solution to build customer engagement.

ONE Correspond for Salesforce makes it easy to create tailored, on-brand sales and service communications, from relevant, personalized proposals, quotes, and correspondence to real-time servicing communications and notifications, all within the Salesforce environment.

The solution extends the value customers get from their existing Salesforce investment, improving productivity with no need for word processing software and enhancing customer engagement with appropriate levels of personalization.

ONE Correspond for Salesforce is part of the ONE Engagement platform, a suite of SaaS-based solutions that enables businesses to communicate, collaborate and have real-time conversations with their customers and partners.

Glen Manchester, CEO, said: “The launch of our free trial of ONE Correspond for Salesforce on the AppExchange marks an exciting stage in the new era of customer engagement, giving businesses of all sizes the ability to design and deploy customer experience and customer engagement strategies."

“ONE opens up new possibilities for building and enriching customer, business and partner relationships, enhancing communications with relevant, personalized and on-brand content, in real-time, across all touchpoints on the customer journey.”

John Morse, Marketing Director, CloudSense said: “We needed something that was best-in-class, that could deliver the right customer messaging with the greatest degree of control. ONE Correspond for Salesforce is a complete product that has been tested and proven in the marketplace.”

Product key features

Deeply integrated with Salesforce, combining the power of the ONE Platform with the richness of the Salesforce application and providing a seamless user experience with the ease of use that is known for:

Powerful Template Design

Automate the selection and personalization of correspondence with intuitive, browser-based template design

Smart Template Selection

The template list intelligently adapts to the tab you’re on, showing only the most relevant documents

Integrated E-Signature

Automate processes by integrating with leading e-Signature vendors

PDF and Email Output

Get support for rich HTML email and PDF output

Chatter Integration

Collaborate on drafts across your organization for review, edit and approval. All changes are tracked for regulatory compliance

Service Cloud Console Support

Request, draft and finalize communications from any open tab in the Console

Bulk Email

Create personalized emails and attachments for multiple recipients from a single request

API Workflow Integration

Automate correspondence creation and delivery with a comprehensive set of APIs for integrating with FLOW and Chatter FLOW

Browser-based Draft Editing

Quickly update documents, select pre-approved shared content, and finalize documents for delivery

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