Certification Recognizes Confluence for Delivering Top Quality Service
Confluence announced today that its support services and business process outsourcing teams have achieved certification under the prestigious Service Capability & Performance (SCP) Standards. The standards, achieved after an extensive company audit, quantify the effectiveness of customer service and support operations based upon a stringent set of performance factors that represent best practices in the industry.
“Confluence is proud to join leading technology companies around the world who have achieved this esteemed certification in recognition of service excellence,” said Dan Torrens, Senior Vice President of Services at Confluence. “We are committed to our clients’ success and we make earning clients’ trust and loyalty a top priority. We believe that by providing world-class service, our clients gain the greatest value from their investment in Confluence’s solutions.”
The Service Capability & Performance (SCP) Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corporation and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantifying performance levels, and establishing a framework for continuous improvement. Certified companies must continue to demonstrate their performance and commitment to excellence through annual certification audits.
“The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world,” said Greg Coleman, Vice President of Strategic Programs for Service Strategies. “Confluence can be proud to be placed among industry leading service providers through their attainment of certification under the SCP Standards.”
Confluence joins the ranks of leading technology companies certified under the SCP Standards. Currently, over two hundred service organizations around the world are using the SCP Standards to improve their business operations. These companies include industry leaders such as Advent Software, Assurant Solutions, EMC Corporation, CompuCom Systems, Fuji Xerox, McKesson Corporation, NetApp Inc., Sophos Ltd. and many others.