Unique call replay solution boosts efficiency and aids dispute resolution
Orange Business Services - Trading Solutions (Trading Solutions), the leader in voice and electronic trading infrastructure and services for the trading communities, today announced a partnership with NICE (NASDAQ: NICE), a worldwide leader of software solutions that deliver strategic insights by capturing and analysing mass quantities of structured and unstructured data in real-time from multiple sources. Together, the companies have introduced Trader Replay, a unique solution which enables traders to instantly replay an entire call at the touch of a button. This significantly speeds up dispute resolution and delivers improved overall efficiency.
Trader Replay is already in use at a leading financial services institution in Paris and is the first recording application available through Trading Solutions’ Open Trade Store. This application store enables organisations to access trading, business and lifestyle applications directly on the Open Trade turret. It is also the first NICE application to run on the trading platform.
The Trader Replay application offers users a simple and intuitive solution. The user friendly panel makes it quick to find, replay and mark calls. Traders can listen back in loop to a whole call, whatever the length, or select just part of it. Advanced features which aid quick replay include tagging options and optimised search facilities around specific time frames.
“On high-pressure trading floors, understanding trade and news information accurately can make a huge difference. We see that demand for fast and easy access to previous calls is essential, which is why we have developed Trader Replay,” said Yaron Morgenstern, General Manager, Trading Floor Line of Business at NICE. “Together with Trading Solutions we have introduced a unique market offering.”
Lionel Grosclaude, CEO of Trading Solutions said, “We are working in partnership with NICE to deliver unique, mission critical applications for the industry. With nothing else like Trader Replay in the market, we are offering traders the opportunity to maximise efficiency where recalling vital information instantly is essential.” Lionel added, “We have designed this solution with traders in mind. It is intuitive and easy to use in this fast-paced industry and the software does not require any training so users can hit the ground running.”