Award based on customer survey marks sixth consecutive year of recognition
Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty (P/C) insurers, today announced that Guidewire ClaimCenter®, its market leading claims management system, won a 2013 RAVE Award.
The RAVE Awards, presented by Tech Decisions magazine and industry research and advisory firm Novarica, are designed to recognize outstanding software and IT service providers based on user responses to a survey using Novarica's Average Customer Experience (ACE) ranking methodology. Insurance executives are asked to rate their vendor and their respective solutions in five areas: staff, organization, functionality, technology, and overall satisfaction. This is the sixth consecutive year that ClaimCenter has received recognition from Tech Decisionsmagazine.
This year the RAVE Awards are recognizing software solutions across all categories that receive overall scores of 94 or above out of 100.
"The RAVE Awards were designed to recognize those solutions that are delivering exemplary value to their customers as measured by those customers themselves," says Matthew Josefowicz, a managing director at Novarica.
"We are thrilled to congratulate Guidewire Software on their RAVE Award recognition," said James Daggett, publisher, Tech Decisions. "The awards provide extremely valuable information for insurance technology decision makers as the ACE ranking methodology reflects verified customer responses. Congratulations to Guidewire on demonstrating superior value to their customers."
“The Guidewire team is honored to receive a RAVE Award for ClaimCenter,” said Brian Desmond, vice president, Marketing, Guidewire Software. “We are deeply committed to helping our customers succeed – to successfully replace their legacy systems and to realize their goals – and are especially pleased with this recognition as it is based on customer feedback. Thank you to everyone who participated in the ACE Ranking Survey and to Tech Decisions and Novarica for sponsoring the RAVE Awards.”
Guidewire ClaimCenter is an end-to-end claims management system, built to meet the specific needs of today’s P/C insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all P/C product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.