Wipro Ltd. (NYSE:WIT), a leading Global Information Technology, Consulting and Outsourcing company, announced that the American Society for Quality (ASQ) has recognized Wipro BPO for a Six Sigma Project implemented for a customer. The project was recognized by ASQ and voted on by attendees of the 2013 World Conference on Quality and Improvement as Best Project with 'Organizational Impact' at the International Team Excellence Awards, Indianapolis, USA.
The awards recognize and commend the impact of quality on customer relationships. The finalists of the “International Team Excellence Awards” comprised 32 teams from across the world and global organizations spanning industries including Automobiles, Manufacturing, Pharmaceuticals, Financial Services & Insurance, Telecom, Military, Energy, Housing and ITeS.
Wipro BPO’s Six Sigma Finance & Accounting project helped the client reduce 'Unapplied Cash,' a key business metric. Unapplied Cash describes cash received by an organization from external end-customers, without invoice specific information and remains in the end-customer account without being allocated. A high amount of unapplied cash leads to 'aged outstanding' items for external end-customers and may result in incorrect financial reporting for the impacted customer collector organization. The Six Sigma project successfully helped Wipro’s customer reduce Unapplied Cash, which in turn helped generate an accurate 'receivables' report. This had a positive impact on external collections and the cash flow of the customer organization.
“We are delighted to receive this recognition from ASQ. We have consistently strived to maintain high standards of quality in delivery processes for our customers. This recognition is a wonderful testimony of Wipro BPO adding measurable business value to our customers through process excellence, collaboration and team work,” said Manoj Punja, Senior Vice President and Global Head, Wipro BPO.