IT outsourcing in banks driven by customer focus

6 August 2013

Stuart Drew, vice president financial services at HCL Technologies, explains why an increased focus on the customer is leading to greater investment in IT outsourcing for financial services companies.

Ten years ago, the financial services (FS) industry was a very different place to operate in for IT outsourcing vendors. With a conservative, traditionalist approach to hiring external suppliers, outsourcing in any form was placed low down on the list of priorities for FS decision makers. Today, however, it's a different story entirely, with the financial services sector now commonly perceived as the biggest consumers of IT outsourcing in industry today.


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