Carphone Warehouse, a major UK mobile phone retailer, has achieved single euro payments area (SEPA) compliance in advance of the 1 February 2014 deadline for migration by automating its entire direct debit collection process using Automic software.
Automic has provided an end-to-end Software-as-a-Service (SaaS) solution to Carphone Warehouse, giving the UK retail management team visibility into the collection process. With automatic checks performed at every stage, Automic’s SaaS offering is targeting a reduction in direct debit failures of 90%. The vendor says it won the contract at the retailers as part of the firm’s ‘Connected World’ initiative.
“We have huge aspirations for ‘Connected World’ from Carphone Warehouse,” said David Byrne, enterprise architecture director, Carphone Warehouse and chief information officer (CIO) for the ‘Connected World’ effort. “We see it as enabling retailers, original equipment manufacturers and network businesses around the globe to leverage all the expertise and processes that we have built into our operations over the last 24 years.
“Automic’s automation platform is part of the software product that we have developed that implements this knowledge which we are now offering customers of ‘Connected World’ all over the globe.”