Ubiquiem today announces that Metro Bank, the UK’s newest High Street bank in more than 100 years, is running Ubiquiem’s Card Dispute Management Tool.
The solution, which manages the workflow of disputed card transactions, has been developed on Ubiquiem’s innovative Tornado platform. It is the third application built by Ubiquiem for Metro Bank on this platform.
The tool enables Metro Bank to credit disputed transactions to customers’ accounts in real-time, to submit chargebacks to the card scheme and to manage the representment process. It also allows the team to electronically report fraud transactions to a card scheme.
Aisling Kane, COO, Metro Bank said: “Ubiquiem’s tool helps us to ensure that the process for managing card disputes is as efficient and customer focused as possible. Metro Bank is growing fast: we currently have 19 stores across London and the South East with ambitions to reach 200 by 2020, and the card dispute management tool will be an essential part of our infrastructure as we continue to expand.”
Ubiquiem’s Marc Vernet, commented: “Our user interaction platform; Tornado, allows us to build engaging solutions that address complex business processes, whether they focus on helping financial institution’s customers such as our mobile and Internet banking solutions or, as in this case, where they help staff work more effectively."