Report: PPI claims against banks up in first half of 2012

12 September 2012

Banks in the UK faced an increased number of complaints on the grounds of issues such as alleged payment protection insurance (PPI) mis-selling in the first half of the year.

That is according to new figures released by the Financial Ombudsman Service (FOS), which received a total of 135,170 new grievances in the six-month period between 1 January and 30 June 2012.

This represents a rise of 27 per cent on the number of grievances filed with the organization in the second half of last year, with more than half (63 per cent) of these new cases being made due to problems with PPI.

Natalie Ceeney, Chief Executive and Chief Ombudsman at the FOS, said up to 1,500 new PPI complaints were made every day in the first half of the year.

"We've also seen an increasing shift towards consumers doing it themselves rather than using a claims manager," she added.

By Claire Archer

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