National Contractor Uses Software to Improve Vendor Service Relationship Management
CSC (NYSE: CSC) today announced Nexxus Solutions Group, a national contractor and service provider network serving North American property and casualty carriers, has licensed and is now using CSC’s vendor relationship management software, Vendor Solutions Suite. Through a five-year hosting arrangement with CSC, Nexxus will rely on Vendor Solutions Suite to oversee the claim management process and monitor vendor performance as the company partners with emergency repair, general repair, water mitigation, construction and remodeling businesses on behalf of clients.
Vendor Solutions Suite provides end-to-end support by connecting insurers to vendors through a consistent, Web-based platform. Nexxus will use Vendor Solutions Suite to update vendor information, rate and identify vendors based on performance, monitor vendor credentials and enhance communication between parties. Vendor Solutions Suite can be implemented at a client site, hosted by CSC or deployed as a Software as a Service.
“As a start-up business run by industry veterans, we knew that analysis and reporting capabilities were critical to our operations, as well as our services to our clients,” said Rick Hayne, chief executive officer, Nexxus Solutions Group. “Vendor Solutions Suite is helping us to better manage our service relationships. Now that we have access to powerful metrics on vendor performance and costs, Nexxus is positioned to reduce expenses and improve operating efficiencies.”
“For many businesses today, external partner costs account for a significant portion of overall operating expenses, yet service partner management is typically overlooked when modifying company processes,” said Jeffery Schwalk, president of CSC's Property and Casualty Insurance Division. “With streamlined vendor management processes and measurement tools, companies can reduce costs immediately. Vendor Solutions Suite automates and simplifies the vendor assignment process, adds transparency, promotes best practices and leads to lower expenses.”
Vendor Solutions Suite automates the entire vendor relationship management process. The software helps to manage vendor assignments, control vendor relationships, reduce service cost, improve workflow efficiency, increase compliance communication and governance to promote best practices, and track the quality and performance of vendors.