C.O.P.S. Augments Bank’s Layered Fraud Protection
User-Friendly Service Provides Out-of-Band Notifications
ACH Alert announced it has reached an agreement with Springfield, Missouri-based Guaranty Bank, to provide accounts with real-time, actionable alerts for payment and protection from potential account takeover involving of ACH and wire transactions.
“ACH Alert’s C.O.P.S. (Credit Origination Positive-Pay Service) gives us one more tool in our toolbox to protect our customers from fraudsters,” said Ken Johnston, CIO and vice president of Information Systems, Guaranty Bank. “C.O.P.S. uses out-of-band notifications to easily give our customers complete control of their accounts and effectively complements our multi-layer strategy to protect our customers from suspicious account activity, essentially deterring an account takeover.”
Guaranty Bank plans to implement ACH Alert’s C.O.P.S. this year with a complete rollout schedule to begin early in 2013. C.O.P.S. is a patent-pending technology providing a multi-layered system of protection using different controls at different points in a transaction process. Upon notification, the bank’s customer can either confirm or reject the transaction when ACH or Wire origination is attempted to unfamiliar account/routing numbers.
ACH Alert’s C.O.P.S. solution is expected to provide Guaranty Bank with increased fraud protection without significantly increasing their overhead or adding to the administrative responsibilities. C.O.P.S. is fully automated after the initial set up and the technologies work outside the bank’s existing networks, requiring no system integration.
“We are delighted Guaranty Bank has partnered with ACH Alert to protect their customer accounts,” said Debbie Peace, CEO, ACH Alert. “C.O.P.S. will allow Guaranty Bank, and any financial institution for that matter, to systematically compare every outgoing ACH credit and Wire entry against a “white-list” of approved payment recipients and if there is an exception, push the decision to process the transaction to the customer to decide.”
Johnston also said his team considers C.O.P.S. to be very effective and they are already realizing more efficiency in their day-to-day operations.
“C.O.P.S. provides financial institutions with the ability to detect suspicious activity and provides the customer with the ability to respond, granting the customer the control they want while allowing the financial institution to meet FFIEC compliance objectives.”