Twelve #1 rankings against peer group of large US custodians
Ranked #1 amongst all respondents in three categories
BNY Mellon, the global leader in investment management and investment services, has been ranked #1 ahead of its peer group* in the latest annual R&M Survey of custody clients and fund managers.
The company was ranked ahead of its peers in 11 categories in the survey, including the OverallScore category where it recorded an improved score on 2011's survey.
In addition, BNY Mellon was ranked #1 out of all surveyed providers in three key categories.
-- Big Boys Chart (AuC >$10 trillion)
-- UK Asset Owners
#1 versus peer group:
-- Overall Score
-- Rest of World
-- Far East
-- Asset Owners
-- External Asset Managers
-- External Asset Managers (Indirect/Both)
-- US Asset Managers
[*Peer group: State Street, JP Morgan, Northern Trust, Citigroup]
Richard Hogsflesh, Managing Director of R&M Surveys, said: "Up until recently, high levels of client satisfaction were the domain of the smaller custodians, but not anymore. BNY Mellon...[has] demonstrated [its] commitment to client satisfaction by putting a clear gap between [itself] and other major players like State Street and Citibank."
Tim Keaney, Vice Chairman of BNY Mellon and CEO of BNY Mellon Asset Servicing, said: "As always I'd like to thank our clients for their unstinting support in this prestigious independent survey. Our strong showing in the survey is testament to the expertise and dedication of everyone working within our investment services business during what remain challenging times for our clients, as they seek to manage risk, control costs and keep pace with today's fast-evolving regulatory environment.
"In today's ever more complex investment and operating environment, this latest vote of confidence in our organisation speaks to the breadth of our product offering and our long-term commitment to the investment servicing business, and our unwavering focus on innovation, quality and service excellence."
Sample BNY Mellon client survey comments included the following:
-- "At senior management level [BNY Mellon has] a highly detailed
understanding of our business. [The] client service manager [is] very
knowledgeable and willing to support us."
-- "Again, [BNY Mellon] is by far the superior custodian that we worked
-- [BNY Mellon's] client service team on my account has been very
responsive to my questions and understands my business needs
-- "BNY Mellon is best in class for endowments and foundations asset
-- "Continues to deliver consistently good service in EMEA and North
UK-based R&M Consultants specialises in providing market research to financial institutions around the globe. R&M's annual global custody client satisfaction survey, now in its 20th year, is based on feedback from asset owners, investment managers and banks from all four corners of the globe. The 2011 survey attracted over 839 responses worldwide. Participants were asked to rate global custody providers across 49 different aspects of service provision, ranging from core skills such as settlements and income collection through customised services such as securities lending and the processing of alternatives.