QBE North America joins European and Australian affiliates in standardizing its claims systems and processes
QBE North America, a division of QBE Insurance Group Limited, one of the top 20 insurers and reinsurers worldwide, and Guidewire Software, Inc. (NYSE: GWRE), today announced that QBE North America has selected Guidewire ClaimCenter® as its new claims management platform. QBE North America will implement ClaimCenter for the majority of its lines of business, including standard and specialty lines across U.S. property/casualty business organizations. Guidewire PartnerConnect™ alliance member Ernst & Young LLP, has been selected to lead the implementation project, with QBE North America and Guidewire working in close collaboration.
QBE North America will consolidate multiple claims management platforms onto a single system in order to simplify its claims processing and meet growing business and customer demands. The new system will be scalable and configurable.
“ClaimCenter is a state-of-the-art claims management platform that will enable QBE claim handlers to elevate their work and focus on producing superior claims outcomes with high levels of customer responsiveness. It is efficient, intuitive and incorporates business rules and expert systems that help claim handlers make better decisions and QBE manage loss costs more effectively and consistently,” said Dean Harring, Chief Claims Officer, QBE North America.
“We are pleased that QBE North America has selected Guidewire to help transform its claims operation,” said Marcus Ryu, Chief Executive Officer, Guidewire Software. “ClaimCenter is an ideal choice to help take QBE’s business and customer service capabilities to the next level. We look forward to working with them on this project.”
Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s Property/Casualty insurers. ClaimCenter’s flexible business rules enable insurers to refine claim handling practices in order to optimize and monitor claim processes. ClaimCenter is used by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive claims management. ClaimCenter is available as a standalone system or as part of the Guidewire InsuranceSuite™, and can be integrated into an insurer’s legacy systems or third party applications.