Infor, a leading provider of business application software serving over 70,000 customers, today announced that the company has won two 2011 MarketTools ACE (Achievement in Customer Excellence) Awards, for support and consulting services. The accolades demonstrate Infor’s outstanding commitment to customer satisfaction for its consulting services at the onset of a software purchase and to customer support to help keep Infor solutions running at peak performance. This is the fourth year in a row that Infor has won a MarketTools ACE Award.
The MarketTools ACE Award certifies, acknowledges and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honour that demonstrates Infor’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes.
“Infor is strongly committed to delivering industry-leading support, as demonstrated by our recent launch of Infor Xtreme Support. We are honoured to have been awarded again a MarketTools ACE Award for customer support,” said Marylon McGinnis, SVP Global Support, Infor. “Every day, our skilled team provides personalised, proactive and specialised support that customers can rely on to help make the most of Infor applications in a rapidly changing business environment.”
“Infor Consulting Services (ICS) helps customers take advantage of Infor applications that are specialised by industry to provide customers with a competitive edge in today’s volatile business landscape,” said Jim Byrnes, EVP Consulting Services, Infor. “being recognised again by MarketTools with the ACE Award for ICS can be attributed to providing best-in-class implementation with training, consulting, and the full range of services that help customers use our applications to reach peak performance levels.”
"We are delighted to again recognise Infor as a leader in applying the knowledge gained from its voice of the customer program to improve overall business results,” said Scott Arnold, President and CEO of MarketTools, Inc. “We are proud that Infor relies on MarketTools CustomerSat for its enterprise feedback management initiatives.”