Northern Ireland broker, Dawson Whyte, has signed a four-year partnership agreement with Open GI to support over 80 system users and improve data processing speeds.
Established in 1959, Belfast-based Dawson Whyte is one of Northern Ireland's top regional insurance brokers, with a network of branches employing over 80 staff; they offer insurance for all manner of risks covering both commercial and personal lines.
With a priority to provide the best customer service, Dawson Whyte underwent a Process Review with Open GI to assess how they could improve customer liaisons using IT.
Following the review, Dawson Whyte upgraded to a new MLS Server, along with contracting for Open GI’s productivity solutions to enhance automation and streamline processes.
Commenting on the upgrade, Brian Dawson, Director, Dawson Whyte Insurance Brokers explains: “We were keen to continue our strong partnership with Open GI following our Process Review, particularly as we have been able to strengthen our offering to our customers. By introducing products like SMS Text Messaging we are able to communicate more effectively with clients, using simple direct messaging that fully integrates with our Core Back-Office. The MLS server has reduced our IT infrastructure costs and brought everything on to one common platform.
“On the whole, the solutions we have implemented from Open GI have enabled us to build on our processing speeds, while at the same time streamlining processes and improving our workflow to be more responsive to customers. The introduction of Sanctions Checking also means that we can safeguard our business as well as aiding legal requirements.”
Simon Hughes, Sales & Marketing Director, Open GI, said: “We are pleased that Dawson Whyte have made significant gains from their Process Review. It is great to see that the reviews are providing results and helping brokers analyse current working processes to improve their overall business performance. Brokers need to embrace the technology available to them so they can enhance their working processes and that is exactly what Dawson Whyte are doing.”