Ciena Hotels to Elevate Guest Experience to the Cloud with Infor

Farnborough, UK - 29 June 2012

Infor10 HMS Unifies Hotel Processes for Better, Faster Service

Infor, a leading provider of business application software serving more than 70,000 customers, today announced Ciena Hotels and Suites, a division of HotelWorks Development, LLC, has selected Infor10 ION-enabled Infor10 HMS to provide a more complete solution for managing multiple hotel functions. Infor10 HMS facilitates faster day-to-day processes so staff can spend less time navigating systematical issues and more time focusing on guests. Ciena will implement the Software-as-a-Service (SaaS) version of Infor10 HMS in order to benefit from the functionality, financial and scalability advantages offered through the cloud, including reduced IT infrastructure costs and greater flexibility to expand or upgrade as the business changes.

  • Infor10 ION Workspace provides a consumer-grade user experience and virtually effortless system navigation with single sign-on to help speed hotel processes and enable an improved guest experience. The leading-edge functionality of Infor10 HMS will automate several processes that require manual entry, enabling Ciena employees to focus more time on patrons.
  • Ciena will also benefit from a faster, cloud-based implementation. Additionally, HMS will allow the property to more easily scale use of the application in the future reducing the need for additional IT staff headcount, typically resulting in lower long-term IT costs and overhead.
  • Ciena selected Infor because of the company’s position and track record in the hospitality industry. Infor10 HMS unifies multiple hotel functions into a single application, and also provides extensive flexibility and customization potential, which allows for configurations that are more suited to Ciena’s specific needs.
  • Infor10 HMS is designed to be easily integrated with additional Infor and existing third-party products to provide a more complete snapshot of guests and business performance, enabling consolidated data access for employees and a more complete view of the enterprise for better, faster business decisions.

“We are a service-oriented hotel and want our staff to be centered around guest satisfaction, so we need software that will streamline day-to-day activities for our staff,” said Bob Zachariah, president and CEO, Ciena Hotels & Suites. “Infor10 HMS was a perfect match because the Workspace user interface is straightforward, intuitive, and appealing to hotel staff, while the cloud deployment gives us the scalability to accommodate future growth and enables us to reduce our overall IT expenditure for a quicker return on our investment.”

“Infor understands that success in the hospitality industry centers around the ablity of a hotel to deliver a top-notch guest experience, and that spending time dealing with inefficient, antequated software systems wastes time that could be spent providing valuable guest intereactions,,” said Stewart Applbaum, SVP and general manager, hospitality, Infor. “Infor has designed our hospitality solutions to unify hotel functions like guest profiles and in-house services all within a single application, giving our customers the tools to maximize revenues and deliver the best possible guest services.”

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