Comarch, a global provider of end-to-end solutions for telecommunications today released the findings of a commissioned white paper written by Analysys Mason’s Mark H. Mortensen, that investigates whether it is possible to share some BSS and OSS functions between the mass (B2C) and custom (B2B) operations, to achieve lower TCO (total cost of ownership) and shorten time to market.
The white paper looks at telecom operators’ B2C and B2B operations and the different challenges they present, the similarities and dissimilarities in services offered to both segments, as well as at the diversity in the scale and complexity of processes supporting both domains.
When discussing these differences and parallels, the author points to the opportunity-to-cash function as the area where sharing BSS and OSS for B2B and B2C domains seems to be potentially beneficial. In order to conclude how much sharing is possible, the he looks at the various business, technical and organizational considerations that operators need to take before embarking on a transformation project.
The white paper’s conclusion is that most network-facing service fulfillment systems can easily be shared between both domains, as can other systems, as long as an overall architecture, including a unified orchestration and product catalog layer is implemented. Some parts of the customer-facing systems can also be shared if they adequately meet the opposing requirements of both B2B and B2C domains in terms of operations scale, transaction complexity, and administrative flexibility.