Credit Union Seeks to Improve Member Service and Increase Efficiency
Harland Financial Solutions have announced that Members Heritage Credit Union has chosen its UltraData® Enterprise Core solution, along with additional integrated solutions from the company, including UltraData Enterprise CRM, Cavion® Internet Banking, Cavion Voice Banking, Cavion Mobile Banking, Cavion Bill Pay and ActiveView® Content Management.
With $300M in assets, Members Heritage Credit Union, based in Lexington, Kentucky, selected this product set from Harland Financial Solutions to provide its members with high-touch service, while increasing efficiency. In addition to the ease-of-use of UltraData Enterprise Core, integrated member relationship management from UltraData Enterprise CRM will enable the credit union to improve the member experience by presenting a unified approach to service.
The consistent member experience will be facilitated further with the addition of Cavion self-service solutions, which will help the institution attract and retain tech-savvy members from within valuable, growth-oriented segments. The solutions’ integration with UltraData Enterprise Core means members receive the same high service level regardless of the mix of channels they use to interact with the credit union. Finally, ActiveView Content Management will aid the credit union in better managing the storage, retrieval and flow of documents and information across the entire organization, which will improve efficiency and enable the institution to better service members seeking information.
“Implementing UltraData Enterprise Core and the additional integrated solutions from Harland Financial Solutions reaffirms our commitment to providing our members with the best service,” said Patrick Ferry, president, Members Heritage Credit Union. “Not only will we be able to offer them more self-service opportunities with a consistent experience across all channels, but we will also be able to attract new members from desirable demographic segments that will represent the credit union member base of tomorrow, ensuring our financial strength well into the future.”
“We are pleased to welcome Members Heritage Credit Union to the growing number of UltraData Enterprise clients,” said Raju Shivdasani, president & CEO, Harland Financial Solutions. “The combination of UltraData Enterprise with our specialized applications is allowing credit unions of all sizes to selectively grow their membership and better serve existing members. In order for credit unions to build a strong member base that will help secure their future growth and stability, it is critical that they offer the most current technology. We are proud to support institutions like Members Heritage Credit Union in this endeavor.”