Resources include Best Practices White Paper, Consulting Services, Fleet Management Solution, and Replacement Program
Panini, a global payments solution provider, has launched several initiatives to assist financial institutions with successful implementation of teller image capture (TIC). Through these programs, financial institutions have access to hardware, software and services from Panini’s Continuous Innovation Portfolio.
“As the market leader with hundreds of thousands of teller capture seats, Panini fully intends to leverage its experience and expertise to support the teller capture initiatives of our banking customers,” says Michael Pratt, Chief Marketing Officer at Panini. “Recent client deliverables include a full range of consulting services, new fleet management software, an industry best practices white paper, and a comprehensive scanner replacement program.”
Panini’s Customer Services Team offers a wide array of consulting services to financial institutions regardless of their implementation stage. “We will assist a financial institution in areas that include project definition and management, best practice and policy creation, evaluation of technology providers, integration of device management software, end-user and help desk training, and on-going support,” stated Pratt.
A major component of a successful TIC initiative is fleet management. Panini Avantor™ enables the management of check scanners deployed throughout an institution, including branch deployments. Panini Avantor is designed to be flexible, scalable, and adaptable, allowing financial institutions to configure the solution based on their unique teller capture requirements. Panini Avantor’s asset management features allow organizations to quickly identify, assess and track scanner inventories. The solution provides monitoring and reporting on scanner performance, including real-time alerts allowing proactive intervention and active support for new scanner deployments. Scanner assets can be viewed and managed at the enterprise, regional, branch, or individual unit levels. Additionally, the application’s easy to use interface and flexible reporting options offer seamless integration with existing database and management systems.
Further supporting customer teller capture initiatives, Panini has released a new white paper “TIC Best Practices: A Branch Perspective” that provides critical information related to best practices for successful TIC implementations. It covers concerns posed by financial institutions regarding teller image capture. Additionally, the paper provides a comprehensive list of best practices for addressing the end user experience including processes, policies, system design, and overall solution workflows to promote a successful implementation. It also addresses considerations for hardware and software selection, and current trends in technology.
“TIC Best Practices: A Branch Perspective” tackles the significant questions financial institutions may have when considering a TIC initiative,” says Pratt. “With this white paper, we hope to dispel the current myths surrounding TIC and demonstrate how it can result in better sales & service, and an increased ROI for the financial institution.”