Heartland Financial USA, Inc., a $4.6 billion commercial and retail bank holding company operating in eight U.S. states, has selected SunGard’s Ambit Commercial Lender to help improve its commercial lending operations. The solution will initially provide Heartland with a single platform to be used for its small business lending center. This will help Heartland improve services and enhance price competitiveness to assist in building more profitable, loyal customer relationships.
In addition, SunGard’s Ambit Commercial Lender will be implemented to automate the bank’s entire lending workflow for its commercial and agricultural loan origination processes to help reduce manual input and error, boost productivity and enhance process efficiency and data integrity.
Ken Erickson, executive vice president and chief credit officer of Heartland said: “In commercial banking, having an efficient lending operation is vital to providing customer responsiveness and market competitiveness. With Ambit Commercial Lender, we are deploying a single platform to fully support our end-to-end lending operations, which will help improve productivity and lower costs throughout the entire lending process. SunGard’s solution will also help us adhere to our policies and procedures, as well as help ensure regulatory compliance.”
Alwin Meyer, chief operating officer of SunGard’s Ambit Risk & Performance Management business unit, said, “We are encouraged to see the industry acceptance and implementation of Ambit Commercial Lender so soon after its launch. Ambit Commercial Lender will allow Heartland to achieve a complete customer view, while helping it with more accurate and timely information, automated processing and greater transparency. This will help enhance efficiencies front to back to improve customer service and aid customer retention, while helping to lower costs and ensure regulatory compliance.”
Ambit Commercial Lender provides end-to-end support for all aspects of the commercial lending lifecycle, including application processing, credit assessment, approval, document preparation, loan boarding, servicing and portfolio management.
Heartland is an existing user of Ambit Credit Assessment and Portfolio Monitoring.