IDC Report Highlights Leading Indicators for Services Spending Across 14 Industries in Six Countries

Framingham, Mass - 5 April 2012

A recent International Data Corporation (IDC) survey shows that in terms of services spending for 2012, much uncertainty exists in the United States with close to 20% of companies surveyed unsure of spending plans. Given this uncertainty, companies with the available cash (or a service provider able to “show them” the cash) will still spend on engagements offering clear business value in the form of greater efficiency, cost savings, flexibility, and competitive advantage.

According to Rebecca Segal, vice president of Global Services Markets and Trends, "Greater budget uncertainty requires showing a stronger business case for adoption of external services in 2012. Service firms must be able to clearly articulate business benefit in terms of cost savings and efficiency gains, business effectiveness, and addressing of compliance regulations. These are the highest priorities for customers and will drive the release of services spending."

Additional findings from the IDC survey include:

  • The greatest services spending gains are expected in Asia/Pacific with more conservative spending expected in Western Europe
  • Security remains the area of greatest planned investment overall
  • Corporate profits, cash on hand, and availability of internal staff are more important influencers of services spending than macroeconomic factors

The IDC study, Worldwide Services Leading Indicators Survey, 2012 (IDC #233911) highlights survey results across 14 industries with interviews in six countries: U.S., U.K., Germany, France, Australia/New Zealand, and Singapore. The survey examined whether spending on external services will increase, decrease or stay the same in 2012; what the business priorities are for 2012 and what the key drivers of spending will be; as well as which business priorities are being addressed with new IT initiatives.

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