New enhancements provide greater visibility into collections and recovery operations, resulting in enhanced agent productivity and collections effectiveness
CGI Group Inc. (NYSE: GIB) (TSX: GIB.A), a leading provider of information technology and business process services, released the latest version of its market-leading, end-to-end collections and recovery solution, CACS 8.3. CACS is a component of CGI Collections360®, a comprehensive managed service for default management.
“Our customers are challenged to collect and recover more dollars with fewer resources,” said Jeff Miller, Vice-President, Financial Solutions, CGI. “We incorporated productivity tools and processes into the latest version of CACS to improve performance, visibility and control, so our clients have the tools they need to react to changing market conditions.”
Amongst several other new features, release 8.3 of CACS Enterprise now supports:
- Real time monitoring of activity and dashboard reporting that provides collections managers with up to date information on staff performance.
- Graphical workflow that allows system administrators to easily view the organization of accounts and access controls. Administrators can more quickly analyze and revise configurations to support business operations.
CGI will continue to evolve the CACS platform to address changing market conditions, emerging industry trends and client requests.
For over 35 years, CGI has provided IT, business process and managed services to financial institutions around the world, including 23 of the top 25 banks in the Americas and 16 of the top 25 European banks. Our array of cloud-based, managed services for originations, third party services management, collections, and trade services is proven to increase efficiencies, enhance service and help financial institutions exceed their performance and strategic goals. CGI also offers multiple deployment configurations and customization options to meet each client’s unique needs.