Guidewire ClaimCenter® to help ensure continued quality customer service, increase operational efficiencies, and prepare Westfield for business growth
Westfield Insurance, a provider of personal and commercial insurance, and Guidewire Software, Inc. (NYSE: GWRE), a provider of core system software to Property/Casualty insurers, today announced that Westfield Insurance has selected Guidewire ClaimCenter® as its new claims management system. Westfield will implement ClaimCenter to support the management of its commercial, personal and workers’ compensation lines throughout the 21 states in which it operates.
Customer service is a priority for Westfield Insurance, and the company needed a new claims system that could satisfy the changing expectations of its customer base and provide a sustainable, positive customer experience. Westfield Insurance looked for a system that would help support its growing commercial business, create operational efficiencies through the consolidation of disparate systems, and address the need for higher quality data in its pursuit of improved analytics. Westfield Insurance selected Guidewire ClaimCenter as the system that best met its requirements.
“We selected Guidewire based on its successful implementations at insurance carriers similar to us in terms of size and business focus,” said Rob Bowers, claims strategy leader, Westfield Insurance. “ClaimCenter is the proven solution to give us the flexibility we need to meet our current and future strategic objectives.”
ClaimCenter will enable Westfield Insurance to:
• Improve the quality of service provided to policyholders and staff;
• Collect and utilize claims data for organizational analytics;
• Create consistency and operational efficiency through the establishment of common claims handling processes across its organization; and
• Keep pace with market changes and business growth through system flexibility and upgradeability.
“We are honored that Westfield Insurance has selected Guidewire as its claims transformation partner,” said Steve Sherry, vice president, The Americas, Guidewire Software. “We recognize that Westfield Insurance is already well known for its customer service and claims handling practices. The addition of ClaimCenter will help further extend the company’s reputation for overall claims leadership.”
Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s Property/Casualty insurers. ClaimCenter’s flexible business rules enable insurers to refine claim handling practices in order to optimize and monitor claim processes. ClaimCenter is used by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive claims management. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated into an insurer’s legacy systems or third party applications.