Heritage, the Classic & Specialist Car Insurance brand from Norton Insurance has seen major efficiency savings by issuing documentation via email since implementing productivity solutions from Open GI.
Productivity solutions, Open Attach and Open Print Manager have not only aided staff workflow and increased productivity but they have helped Norton reduce paper document production by 30% in the last six months.
Electronic documentation is something the insurance industry has seen a rapid rise in over the last couple of years, with customers demanding documentation via email as soon as the policy is taken out. With Open Print Manager, Norton Insurance is able to meet this demand from their customers along with providing excellent customer service.
Norton’s Heritage Motor Brand specialises in motor insurance particularly for classic, vintage, performance and top marque vehicles. Business growth and a rising policy count has driven the need for both larger premises and paperless processing.
Mark Wilkinson, Partner, Norton Insurance said: “We’re thrilled to have saved time and money with Open GI’s productivity solutions. Not only can our customers get instant insurance, they can get instant documentation too, which really boosts our customer service levels. We can now store paper files electronically, freeing up our office from paperwork, improving efficiency and ultimately saving us money. We’re confident that we can hit the 70% mark of distributing documents electronically in the next business year.”
Simon Hughes, Sales and Marketing Director, Open GI, commented: “Electronic storage and distribution of documents is something that the industry has embraced to meet customer demand. Customer service plays a pivotal role in how brokers differentiate themselves.
“Our solutions are perfectly placed to meet these broker needs and I’m delighted to see Norton Insurance have seen a return on investment by using our solutions.”