Infosys, a global leader in consulting and technology, today announced the launch of Finacleâ¢ e-Banking Version 11 at the 2011 BAI Retail Delivery Show in Chicago. The solution is a comprehensive offering that empowers banks to achieve quick global rollouts of online banking services. The new version of Finacleâ¢ e-banking provides unique personalisation capabilities, industry-leading security features and intelligent customer insights to drive adoption of online banking channel and enhance customer loyalty.
Nicole Sturgill, Research Director at TowerGroup, a Corporate Executive Board company states, âAs consumers continue to bank more often outside the branch, it is important that banks look for ways to build customer relationships through electronic channels. One of the best ways to do that is to position the bank as the customerâs financial home page by giving them all of the tools they need to manage their finances in one place. Providing a simple, intuitive user interface will further increase the adoption and effectiveness of the online channels.â
Finacleâ¢ e-Banking Version 11 delivers a rich, intuitive and persona driven online banking experience, catering to the individual needs of retail customers. It combines enhanced customer experience with rich functionality. Powerful features, such as Personal Financial Management, enable customers to plan, manage and track their finances in real-time through visual dashboards and rich tools. The solution provides customer flexibility through unique personalisation capabilities and socially interactive services such as audio or video chat and social network integration, helping banks improve customer service and online adoption.
Haragopal Mangipudi, Global Head - Finacle, Infosys said, âOnline banking is expected to grow approximately 20 percent over the next two years and is a key focus area for banks as they strive to increase customer acquisition and convert more online sales opportunities. By using the powerful persona driven analytics built in this new version of Finacleâ¢ e-banking, banks can deepen their understanding of customers and provide them with offerings, better tailored to suit their needs and help foster greater customer loyalty.â
The latest version of the e-banking solution is completely secure and delivers best-in-class protection in the form of multi-factor authentication and access controls. Built on a robust, scalable and extensible architecture, it is easily configurable and allows for seamless deployment with multiple host systems. A truly multi-channel enabled solution, it integrates with existing channels in banks and helps deliver to the customer a coherent, consistent experience across all the channels. The solution supports multi-lingual, multi-currency and multi-entity mapping allowing banks to roll-out global product and marketing initiatives quickly and cost effectively.
Finacleâ¢ partners with banks to power-up their innovation agenda and has a global footprint across 74 countries.