Infor Expands Service Management to Deliver Greater Speed, Flexibility and Accuracy to Customers

Farnborough, UK - 7 November 2011

Acquisition of Product Lines from Single Source Systems, Including SM-Plus, Will Provide Greater Service Management for Companies that Manufacture, Install and Service Complex Products or High Value Assets

Infor, a leading provider of business application software serving more than 70,000 customers, today announced the acquisition of new product lines from Single Source Systems, Inc., an Infor solution partner and leader in service management solutions. The acquired product lines include Service Management Plus (SM-Plus), SM-Plus Mobile and Workbench Suite. The addition of these products to Infor’s solution offerings will benefit dealers, distributors and manufacturers primarily through a direct relationship with Infor and closer alignment of Single Source and Infor products.


• Infor has acquired complementary new product lines from Single Source Systems, an Infor partner and leading provider of service management solutions, including:

 SM-Plus – enables service-centric companies that make, distribute and service high-value or complex equipment to manage the entire service life cycle of that equipment.

 SM-Plus Mobile – allows field technicians to use a laptop or mobile device to remotely access critical supply-chain information such as unit configuration, incident history, service history, service contract status, and parts availability while still in the field.

 Workbench Suite – allows users to consolidate several role-related screens, performance gauges, navigation shortcuts, process flow guides and advanced search/report tools in one easy-to-access location.

• Following this acquisition, Infor intends to deliver significant product enhancements and to integrate these key solutions with a number of core Infor platforms, providing even greater synergies between the Single Source product lines and existing Infor product offerings. Several of the acquired SM-Plus products were specifically designed to work with Infor10 ERP Business (SyteLine) and were developed using Infor’s Mongoose software development toolset.

• Customers that had previously been working with Single Source will also benefit from the strength and stability of partnering with Infor, the third largest enterprise applications provider in the world, with a focus on product innovation and customer value.

• Customers will also benefit from unified support from a single vendor, reducing critical response time and streamlining access to product support.

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