esure chooses dynaTrace for next generation Application Performance Management

London - 16 November 2011

Leading online insurance provider chooses dynaTrace 4 for monitoring critical application and web infrastructures

Compuware Corporation (Nasdaq: CPWR), the technology performance company, today announced that esure, a leading provider of insurance in the UK, has chosen dynaTrace as its platform for application performance management (APM). Selling car, home and travel insurance on the phone and over the internet, esure will use dynaTrace to gain visibility across its online applications and inside its systems to ensure optimal business and technical performance of critical IT services.

esure’s business infrastructure relies on specialised Java applications, and operates in a sophisticated environment. Using dynaTrace PurePath® technology, esure will benefit from a continuous, end-to-end view of all processed transactions from the web servers through the company’s application and web tiers back to the database. Dashboards that show data as it is collected in real-time will allow for smart prioritisation of actions and give a business-savvy perspective on application performance.

The decision to select dynaTrace was made by esure IT Service Manager Darren Edwards. “Advanced web technology is key to our business - it allows us to offer competitive premiums and superior service to our customers. Our previous APM solution was not providing both the service-based view and ability to drill down to a very low level of granularity on individual transactions with a full end-end view. A proof of concept proved dynaTrace to be more than fit for purpose in our complex production environment, with an acceptable level of overhead whilst giving visibility into our systems at all times, in real time, so we can ensure our site always performs to the standard our users expect. The proof of concept demonstrated that dynaTrace 4 was quick to implement and provides high value in terms of the business and technical information it delivers. We expect to be even more strongly positioned in terms of proactively preventing performance degradation and identifying the root cause of issues with the actionable information and insight we will get for our deployed applications.”

John Van Siclen, General Manager of Compuware’s APM Business Unit, Compuware Corporation, commented, “As organisations have consolidated their IT infrastructures using virtualisation technologies and cloud computing models, the emphasis on improving application performance has shifted to the software layer. In order to improve application performance and deliver a great user experience, companies now require more detail about how their customers are interacting with their websites and the applications that support them. By taking an end-to-end approach with PurePath®, companies can get real actionable insight into where their applications can be improved. We are looking forward to working with esure around their application performance management requirements.”

dynaTrace recently launched dynaTrace 4, the next generation APM solution for supporting critical applications in production environments. dynaTrace 4 provides granular information about applications and how they are performing in real world conditions; from the data centre through to the browser window where user interaction takes place. By providing a complete picture of application performance along with the ability to drill down into individual transactions, dynaTrace offers greater opportunities for businesses that rely on IT to improve their customer satisfaction and reduce the amount of time and money they spend on tracking and fixing issues.

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