Helvetia del Caribe Implements ATM Voice Guidance with Solutions from Paragon Application Systems

Paragon Application Systems, a leading provider of ePayment simulation, configuration and testing to the payment technology industry, announced that Helvetia del Caribe has licensed ATMulator Plus to implement Voice Guidance at the ATM and to test their ATM load files. Helvetia del Caribe is a leading credit union solutions provider in Puerto Rico.

ATMulator Plus enables Helvetia del Caribe to easily create configurations (ATM images or “load files”) with Voice Guidance and to simulate the entire transaction flow from a PC—without ATMs, test cards, or lab time. ATMulator Plus realistically simulates ATMs including all states, screens, flows and error conditions.

“We had evaluated Paragon’s ATMulator Plus and were impressed with the software,” says Milton Beltran, Manager of Electronic Banking for Helvetia del Caribe. “When we were developing the Voice Guidance application for our ATM Driver software, we decided the time was right to license ATMulator Plus. With ATMulator Plus we are easily able to modify the ATM load files to incorporate Voice Guidance and to test the new downloads. After the initial development, we have modified screens and states and installed Voice Guidance for five credit unions with ease.”

“The training and continuing support from Paragon have been excellent,” adds Beltran. “Paragon has been a great help in the development, even answering questions related to the ATM protocol that the vendor could not. Without ATMulator Plus, we would never have completed this project in the time that we did.”

“It’s been a pleasure to support the Helvetia del Caribe team with their ATM Voice Guidance implementation,” says John Chozas, Regional Director for Latin America and the Caribbean for Paragon Application Systems. “Paragon is committed to supporting this ADA mandate as well as the latest industry mandates so our customers have the requirements they need for effective testing.”