Aquarium Software, the leading claims management software vendor, today announced it fully supported the Civil Aviation Authority (CAA) review into its claims handling process, and has identified a range of solutions for the CAA and other organisations who find themselves in need of a state-of-the-art, efficient claims handling system.
The Aquarium statement comes in the wake of the independent review into the CAA claims handling procedures, published last week. The review was undertaken by Walter Merricks, CBE, following the collapse of several large travel operator businesses and concerns surrounding claims taking longer than anticipated to settle.
The review included several recommendations on how the CAA could improve its claims handing procedures. These included simplifying the claim validation process and use of an electronic claims tracking & management system, both of which would speed up the time to settlement. Another key recommendation was the use of modern communications with consumers such as email, text and web-access so claimants were consistently updated on the status of their claim from initial submission through to final settlement. Importantly, it also proposed claimants have the opportunity to provide electronic feedback on settlement, this input being used to further improve the processing of future claims; all things Aquariumâs claims management solution takes in its stride.
Aquarium Software makes use of the latest âcloud computingâ web technologies to provide claims solutions that are highly flexible, simple to deploy and enables collaborate on claims across organisations. Aquariumâs powerful business process automation tools ensure claims are speedily validated and processed using the minimum resource necessary.
With Aquarium Software, instead of claims taking anything from six to nine months, all the data can easily be entered into the system and processed in a highly efficient manner. The web-based, âaccess-anywhereâ software makes communication and collaboration simple. With in-built messaging, coupled with full web access to the claim file all participants have the essential information they need at their fingertips.
Aquarium Softwareâs Sales & Marketing Director, Mark Colonnese, commented: "This recent report is extremely positive, it shows the CAAâs determination to tackle the problems associated with the ATOL claims process. I applaud their willingness to learn from âbest-practiceâ in other industries such as the insurance sector. The CAA is clearly already making strong progress on what can be a difficult nut to crack but with the right tools is eminently achievable.â