A successful year has brought about two nominations in the British Excellence in Sales and Marketing Awards (BESMA). Organised by the Institute of Sales & Marketing Management, Travelex Global Business Paymentsâ UK Customer Service Team is a finalist for the coveted Customer Service Team of the Year Award. The team was nominated for its outstanding and ongoing dedication to exceptional service.
A Senior Account Manager at Travelex Global Business Payments has also been shortlisted for the BESMAâs Account Manager of the Year Award. An award winning employee, Chris Kells holds one of the highest customer retention rates company-wide and in 2008 won an internal Global Achiever award.
Travelex Global Business Paymentsâ Customer Service Team also attracted a further nomination for the UK Customer Experience of the Year â Financial Services and Banking at the UK Customer Experience Awards 2011. Travelex Global Business Payments has been nominated for its âEvery Customer Countsâ campaign.
To receive nominations in such prestigious categories, Travelex Global Business Payments has worked hard to evaluate every aspect of the Customer Journey to further enhance all processes. Last year, 92% of Travelexâs customers around the world rated their service as âoutstandingâ.
Neil Graham, UK Managing Director at Travelex Global Business Payments, comments: âIt is an honour to be recognised in each of these categories. We pride ourselves on exceptional customer service at Travelex Global Business Payments and the ethos that âEvery Customer Countsâ sits right at the heart of our business operations.
âA team effort across all departments is critical in supporting customers at every aspect of their journey and whilst problems might arise, we believe that it is how you respond to these problems that sets you apart as a Customer Champion.â